Careers at Tapp Me

Current Opening

Java Developer, Gurgaon

What you would do?
  • Design and Build efficient, scalable systems that are used by millions of people, mostly from scratch.
  • Collaborate with Front End and Android developers to suffice their needs in the most efficient manner.
  • Own what you build as you create, test and refine what's under the hood of our pages and services
  • Work on bug fixing and improving application performance.
  • So essentially.. discover, design, develop, deploy, debug. Repeat!
 
What we are looking for?
  • Someone with a BE/B Tech. in Computer Science/Information Technology from a Tier-I Engineering College.
  • Someone who has knowledge of: (industry experience of 2-5 years would be an added advantage):
    • Java 1.8(very preferable. But 1.7 would do).
    • Spring Boot/Spring MVC
    • MySQL
    • NoSql databases like MongoDB.
    • Solr/Elasticsearch
    • RESTful APIs
    • Strong Computer Science fundamentals (Data Structures and Algorithms)
    • Knowledge of Service Oriented Architecture, Micro Services & Distributed Systems
    • Linux (we are an open source organisation)
  • Someone who would love making things live (well tested obviously) ASAP.
  • Someone who understands that code should survive no matter what. Hence understanding of code versioning tools (e.g. SVN/GitHub/GitLab).
  • Someone who is a quick learner and enjoys the challenges of a fast moving environment.
  • Very good to have – Working knowledge of Android.

Apply Here

TL - Customer Support, Gurgaon

Lead a team of 15-20 Call Centre executives covering all major Call Centre operations like Sales, Bookings, Inbound and Business Development in a growth stage Start-up. Prior start-up experience preferred.

Job Description
  • Be in charge of running and managing the call center daily
  • Set targets for all other call center agents to meet up with
  • Develop and implement methods to improve call quality, productivity and frequency
  • Identifying and improving call centre KPIs like Occupancy, Conversion, Closures, Average Call length etc.
  • Analyse and work on customer satisfaction surveys, operational efficiency, people management and business values.
  • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
  • Understand all organization's services, procedures and guidelines and communicate same to all team members
  • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
  • Facilitate and organize training session for all agents and participate in recruitment of new call center agents
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Keep up with trends and happenings in the industry and ensuring adherence to industry standards
  • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
  • Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
 
Requirements – Knowledge, Skills and Abilities

The team leader at a call center would be expected to possess the following skills, knowledge and requirement:

  • Leadership: call center team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
  • Motivation: people work harder when they receive the right amount of motivation so call center team leaders would be expected to know how to devise effective motivational techniques to improve the performance of their team mates
  • Coaching and Mentoring: call center team leaders are also expected to be great tutors and excellent mentors to their team members
  • Hardworking: to be able to encourage their team members to work harder, they must be hard workers themselves
  • Goal Setting and Achievement: the team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
  • Multitasking: leaders managing call centers must be able to handle multiple tasks at the same time without errors and mistakes.
 
The ideal candidate should have
  • An ability to perform under pressure and tight deadlines
  • The flexibility to work during extended hours and multiple shifts whenever required
  • A get it done approach instead of finding reasons for failure or blaming people or processes
  • A proactive attitude towards identifying process gaps and filling the gaps
  • A commitment towards work and ownership of the team and its development
  • An ability to identify process and people issues and take proactive corrective steps to solve these issues

Apply Here

Business Development Manager/ Executive, Jaipur

Responsibility Area

Will be responsible for Business development and sales activities.

Experience

2-5 years

Apply Here

Marketing Executive, Vizag

Responsibility Area

Will look after the offline marketing, promotional activities & organising events and product exhibitions.

Experience

2-5 years

Apply Here

Customer Care Executive (Telugu/Hindi), Gurgaon

Responsibility Area

Will be handling different customers, calling on different campaigns (Outbound/Inbound) & following up accordingly.

Experience

Fresher

Apply Here

 

To Apply for the above positions, send your resume/portfolio at hello@tapp-me.com